LVSA is the new brand for Licensed Vehicle Surveys & Assessment, as the joint venture
formed by Vector Transport Consultancy and CTS Traffic & Transportation. The two
leading practitioners of Hackney Carriage Unmet Demand Surveys have combined forces
to offer an even greater depth of skills and expertise, offering increased flexibility
What we do...
We don’t just undertake Hackney Carriage Unmet Demand Surveys. Many of our clients
commission a range of additional services, either to augment an unmet demand survey,
or as stand-alone services.
These additional services include a range of mystery shopper test purchase services
which can be tailored to suit your particular needs. These test purchases can involve:
Solo traveller short distance (or other) journey test purchases,
Wheelchair user test purchases,
Guide dog user test purchases.
The test purchases can apply specifically to Hackney Carriages, Private Hire
Vehicles, UBER hires or a combination of types of licensed vehicles. For
Private Hire Vehicles in particular, we have undertaken many successful
mystery shopper surveys to hire Private Hire Vehicles without pre-booking.
These have comprised both incognito hires (with detailed reports and witness
statements as necessary, supplied to licensing officers) and operations
undertaken in conjunction with licensing officers and police, resulting in successful
prosecutions. Generally, the optimum approach to undertaking a campaign of mystery
shopper surveys, is to incorporate a range of different types of surveys, to achieve
best value against costs.
We have also undertaken test bookings of Private Hire and Hackney Carriage services,
to test availability of wheelchair accessible vehicles for immediate and future hire.
We can offer guidance and assessment regarding the application of the Equality Act
2010, with respect to wheelchair users and mobility impaired users.
We offer expertise in trade and stakeholder consultation,
which can be tailored to suit specific requirements for each licensing area.